Twitter, which used to be just a social networking site for people to stay updated on the latest happenings around the world, is now increasingly being used by lawmen for delivering services to citizens faster, thanks to the speed and reach it offers.
Cashing in on its twin USPs, Bengaluru Police started using Twitter in 2012, wherein people could send their complaints, in the form of tweets to the force. However, with all these tweets being unfiltered, a lot of genuine and serious concerns were getting lost.
So, now Twitter India has come up with a permanent solution, by making an elaborate dashboard that will differentiate between complaints and general tweets, to tackle this problem. This dashboard would also identify the area from which the complaint has arrived, and forward it to the police station concerned.
With the dashboard in place, all the 146 police stations in Bengaluru city will be able to receive complaints from the people within their jurisdictions. This will help Bengaluru police in improving its response time against a particular crime. Besides, the irrelevant tweets would be filtered, so that real-time cases can be treated more effectively, by reducing time spent on unnecessary activities.
The complaints through twitter have to be treated urgently and quick action would be taken by Bengaluru Police, according to state police officials.
Twitter India must be congratulated for doing a fantastic job for easing the Bengaluru Police’s operations in the city. The citizens are sure to benefit from this move, which also allows them to lodge their complaints digitally.