e-Governance: Changing Expectations

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J Raymond Peter,
Principal Secretary, Social Welfare,
Government of Andhra PradeshToday e-Governance is a whole sea of change in the governance sector both in government and private sector. All the governance initiatives basically targeted to improve service delivery today have reduced corruption and have increased transparency in the entire service delivery system. These initiatives have increased revenue in taxation department
  Sanjay Jaju,
Secretary, Information Technology & Communications Department,
Government of Andhra Pradesh
Citizen centricity is the ultimate feature of any e-Governance initiative. We are looking to make our internal transactions more transparent and efficient, but our key idea is to improve the life of the citizens. When we started Mee Seva, we wanted to include services which were directly linked with citizens.
  Dr Neeraj Mittal
Joint Secretary (Marketing),
Ministry of Petroleum and Natural Gas, Government of India
The subsidy provided under Ministry of Petroleum and Natural Gas accounts to about Rs 1, 80,000 crores. A large percentage of fiscal deficits are due to subsidies. The role of IT becomes very important to improve the efficiency of supply chain. We have taken initiatives to encourage indigenous market and reduce our dependency on imports.
  Rajesh Aggarwal
Secretary IT, Government of Maharashtra
One of the most important aspects of UID is the accuracy in the database. It is happening for the first time when the database is speaking to other database. Whenever we match any database with the UID, all the fake registrations get vanished. We have now ventured into newer areas where in we have linked our data with the database of various other departments to verify the authenticity and credentials of people applying for various government certificates.
  Bipul Pathak,
Commissioner/Secretary, Science & Technology and
Information Technology Department, Government of Jammu & Kashmir
Today the mobile penetration has increased tremendously in the country. Governments have now started to focus on m-Governance. We have developed a mobile based application under Home Ministry for border areas. It is a very successful project as it includes around 5,000 schemes varying from small to medium which are directed by the Home Ministry. It is replicated by the Government of India and can be used in the other border states of the country.
Dr Ashwini Kumar Sharma
Managing Director, National Institute ofzElectronics and Information Technology

It is very important to enhance capacity building in the system as per as the implementation of any e-Governance is concerned.Capacity building has to be improved in both the segments; the people who are in governance and the people who are going to use the services.

 bbsingh B B Singh
Director (Commercial), MSTC Ltd
We have introduced the concept of e-Auction through MSTC. We have emerged as a major player in the country for promoting e-commerce.It has presented with e-Auction portal namely, which has become an immensely popular tool for transacting business over the internet in a most transparent and fair manner.
 gautambose Dr Gautam Bose
Deputy Director General
National Informatics Centre
Today Government is trying to focus on social delivery of services. There are major challenges in the
management of the schemes in both the financial and physical terms. Identification of correct beneficiaries, awareness among the beneficiaries, and the outreach are the issues which we need to
enhance. All of us agree that technology is the great enabler

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