Providing e-Government Services in any place does not happen in vacuum. There are certain interfaces that connect the government to its citizens for the purpose of service delivery. In most of our cities we have certain civic bodies which deliver services such as registration of births and deaths, payment of property tax, etc. Most of the civic bodies have undergone major shift in terms of delivery of these citizen services by bringing in the benefits of Information and Communication Technology. egov highlights the 5 municipalities of India which have made an impact in citizen service delivery mechanism.
Municipal Corporation of Delhi (MCD) and New Delhi Municipal Council (NDMC) are Delhi’s pride. MCD is the second biggest civic body of the world and is providing civic services for nearly 94
per cent of the geographic area of Delhi. 97 per cent of the population of Delhi resides within the jurisdiction of MCD. The MCD portal offers a host of online services to its citizens. The municipality also has some of the services in the pipeline such as – bulk mailing service, courier service, to-let service, mobile top-up service, e-Ticketing service, drop-box service, bill payment service, movie ticketing service, gift and greeting delivery service, advertisement in government website, and educational form and prospects us availability. It is worth mentioning that NDMC is offering its citizens to register complaints through SMS. Both the civic bodies are using GIS for mapping and utility management in the city.
NDMC is offering its citizens to register complaints through SMS. Also, both the civic bodies have used GIS for mapping the city
Greater Hyderabad Municipal Corporation (GHMC) is offering a lot in one platter. It has a host of online services for the citizens accessible from the Internet. GHMC also made it sure that those who do not have access to Internet, are not left out of the process. For this, fully computerised e-Seva and citizen service centres are made available, which serve as the all in one kiosk for all the utility purposes of the citizens, such as payment of bills and remittance of all municipal taxes. GHMC also happens to be the first municipality in India to introduce RFID technology for their solid waste management, which improved the efficiency in lifting and movement of garbage.
GHMC also happens to be the first municipality in India to introduce (RFID) technology for their solid waste management
Municipal Corporation of Greater Mumbai (MCGM) is one of the largest municipal corporations of India and is spread across 24 ward offices and 550 locations in the financial capital of India. The civic body launched its interactive portal in 2007 and today offers several citizen services through its portal. MCGM has over 3500 IT users and 200 locations connected on a state-of-the-art data centre. Through its online property in water billing. MCGM has more than INR 22,000 crore worth financial transaction per year in addition to all the citizen services. The entire e-Governance initiative was steered by MCGM through the project management task force formed more than 2 years back. By appropriate usage of IT through portal and walkin 24/7 citizen facilitation centres, MCGM is trying best towards making itself a true global city.
The civic body launched its interactive portal in 2007 and today boasts of several citizen services through its portal
Nagpur Municipal Corporation (NMC), apart from the regular online services of registration of births and death, lodging complaints, paying property, water taxes online, also has some of the innovative services to make the participation of the citizens interactive. NMC has introduced opinion polls in its website. It has e-Tendering facilities whereby registered users can view tenders online, check their status and also purchase form of tenders. It has also listed the details of various ongoing projects through its portal. NMC is a pioneer in providing health care services to its citizens. It runs free ambulances and also provides free delivery for pregnant women in the Nagpur Municipal Corporation-run hospitals.
NMC is a pioneer in providing health care services to its citizens. It runs free ambulances and also provides free delivery for pregnant women in the Nagpur
The municipality has adopted e-Governance in a serious manner and offers a host of information to its citizens through its web portal such as detailed list of kiosks in the city, Right to Information, various development plans, budgets, etc. In terms of services, the municipality has made its property tax payments online. Citizens can also report any change in use of property through online assessment. Citizens can also lodge their complaints online and also check the status of the same. One can also take out print-outs of these certificates from the portal. Under the Jawaharlal Nehru Nehru Urban Renewal Mission, PMC has established a dashboard to monitor the progress of all development works.
PMC has established a dashboard to monitor the progress of all development works