The Indian Railways has introduced a 'Mobile Helpline' which will enable anywhere and anytime enquiry for its users. The scheme enables availability of Vigilance Officials of Indian Railwayson a 24×7 service.
Rrailway passengers can lodge their complaints of bribery/corruption against railwaymen on the Mobile Helpline No. 155210. It is said that wherever possible, action is taken on real time basis for redressal of the grievances of the passengers. The Indian Railway authorities have mentioned that the initial response to the facility is encouraging.
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