The Kotak Mahindra Bank Limited has always been working towards providing better and technology-driven services to common people, says V Swaminathan, Senior Executive Vice President of the Bank, talking to Manish Arora of Elets News Network (ENN)
What kind of banking services does Kotak Mahindra Bank offer to the Bhopal Municipal Corporation (BMC)?
We have a long standing relationship with the Bhopal Municipal Corporation. Over the years, we have collaborated on several projects to help them offer seamless solutions, and engage better with residents of the city. In 2012, we worked with the Corporation to develop a hassle-free technology-enabled tax collection system. After the success of this project, we also partnered with the Corporation to offer a robust technologybased vendor payment system.
How do you make your services and applications user-friendly for the citizens?
We have a highly experienced and dedicated team, which works closely with the Corporation and keeps a constant vigil on its collection and payment departments. The team identifies problems being faced by the Corporation as well as by the citizens while making transactions. On the basis of our interactions with and feedback from the Corporation and citizens, we design our products and services in a way that they become user-friendly, convenient and, more importantly, resolve the issues quickly.
We (Kotak Mahindra Bank) have a highly experienced and dedicated team, which works closely with the (Bhopal Municipal) Corporation and keeps a constant vigil on its collection and payment departments
We have now entered the mobile banking age. Do you intend to launch any new service in the near future?
Mobile has become a crucial banking channel today, given its high penetration across the country. Many customers prefer using mobile apps for banking-related needs, which offer customers all services in just a few clicks, that too with the luxury of doing it from anytime and anywhere.
We are now working with the Bhopal Municipal Corporation to help them provide all municipal services-related banking transactions through mobile apps. This will enable the Corporation to engage with citizens in a more meaningful and productive way.
What is your take on Smart Cities as a concept?
The Government’s vision to build ‘100 Smart Cities’ in India will change the face of the country. A smart city will offer a variety of solutions to the citizens to enrich their lives. It will use technology to simplify various aspects of life, from transport to communication to banking and what not! This will enable citizens to get engaged with the Government and other public service-oriented bodies in a better manner for continuous growth and development.
One of the critical features of smart cities is cashless and technology-driven payment solutions, which we have already launched. Our Bank stands committed to offering world-class banking solutions backed by unparalleled service. We are already offering a variety of technology-driven products for seamless anytime, anywhere banking.