The conference was held at the Commonwealth Secretariat in London, UK, on 19th November. Secretary-General Mr. Sharma said e-Governance facilitates improvements in public financial management, anti-corruption and enhances efficiency in service delivery.
He added that mobile governance which has been made possible by the technological advancements in cellular devices where digital pathways have been created to improve governance through citizen participation. M-Governance, said Mr Sharma, can deepen democracy by empowering citizens in decision-making through interactive as well as instantaneous communications.
The Secretary-General stated that the Commonwealth Secretariat is working with Swaziland to develop its e-Governance strategy after providing similar assistance to Seychelles, Sierra Leone, Montserrat and Tonga.
E-Governance promotes participatory governance as it facilitates citizen feedback on policy-making, said Max Everest-Phillips, Director of the Governance and Institutional Development Division of the Secretariat.