OneXtel Media has collaborated with the Centre for Railway Information Systems (CRIS) to enhance the customer experience for millions of travellers across India. Leveraging its AI-enabled WhatsApp chatbot, OneXtel is set to elevate the Rail Madad experience for passengers nationwide.

“We are humbled to share that OneXtel Media will work closely with CRIS to enhance the customer experience, benefiting millions of travellers across the country. Our AI-enabled WhatsApp chatbot is set to elevate the Rail Madad experience for millions of passengers,” wrote Deepak Kaul, Vice President of Sales – India at OneXtel in a Linkedin post.

As a leading telecommunications service provider, OneXtel offers a comprehensive range of services, including SMS, Voice, Email, and third-party application integration, making it the only multimodal business communication platform in India.

CRIS (Centre for Railway Information Systems) is an organisation under the Ministry of Railways. CRIS is a unique combination of competent IT professionals and experienced Railway personnel enabling it to successfully deliver complex Railway IT systems in core areas. Since its inception, CRIS has been developing/maintaining software for the following key functional areas of the Indian Railways.

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