As Vice President of the Public Services group for SAP’s Asia Pacific Division, Adaire Fox-Martin oversees the strategic direction and activities in the area of public services in the health, education and defence sectors across the region and executive relationships with customers and partners. Ms. Fox-Martin is a key member of the SAP leadership team and plays a lead role in delivering SAP’s offering to public secto­r customers. A respected thought leader, Ms. Fox-Martin continues to be invited at seminars and conferences by the media and analysts to address public services issues ranging from e-Government transformation and reengineering of Government processes to public service policies. She is regularly featured and quoted in numerous publications throughout Asia and Australia. Ms. Fox-Martin has over 20 years of experience in the field of information technology and management.


Effective e-Governance can take information technology (IT) to the common man, while helping Governments to regulate their services in line with the changing needs of both citizens and stakeholders, as well as develop the economy. An IT-driven e-Governance system involves the creation, storage, analysis, dissemination and use of information. Recognizing the growing importance of e-Governance and the use of Information and Communication Technologies (ICTs) in public administration today, we bring you a much needed, regular, interactive platform, where your questions on a pre-defined theme can be answered by Adaire Fox-Martin, Vice President, Public Services, SAP Asia Pacific and Japan.

This unique column provides a forum for advocacy, exchange of information, viewpoints and enables a discussion on current concerns and issues in the area. SAP is the leading provider of enterprise business solutions to Governments worldwide, with more than 1,500 customers in over 70 countries. In this issue, we focus on a few questions around “Public Safety and Security” in the backdrop of terror attacks, which have increasingly become a major area of concern since the latter half of 2008. We believe that integrated ICT can be the most potent retaliation to such attacks and acts of terror, while maintaining and enhancing public security.