News · eGov
TRAI data for the July-September 2026 quarter shows Vodafone Idea attracted the most unsolicited commercial communication complaints originating from its network, while Reliance Jio registered the least despite holding the largest subscriber base.
✦ AI SUMMARY 30-second read
- Vodafone Idea received 5,39,285 UCC complaints originating from its network, compared with 2,93,716 for Jio and 3,52,062 for Airtel.
- Of actionable complaints, Vodafone Idea recorded 3,19,629 against Jio's 1,72,622 and Airtel's 1,86,013.
- Overall, TRAI received 1.529 million UCC complaints in the quarter, with 92.9% filed through the TRAI DND App.
Why it matters: The data exposes a wide gap in spam enforcement performance among India's three major telecom operators.
This summary was generated by AI. Editors may review and update it.
TRAI released its report on action taken against unsolicited commercial communications for the second quarter of FY27, covering the July-September 2026 period. The data compares how Reliance Jio, Bharti Airtel and Vodafone Idea handled spam complaints both originating from and terminating on their networks.
Reliance Jio had the largest active subscriber base at 527.25 million as of 30 September 2026, ahead of Airtel's 506.7 million and Vodafone Idea's 200.88 million. Despite this scale, Jio recorded the fewest complaints for communications originating from its network.
Complaints originating from networks
Jio received 2,93,716 complaints against calls and SMS messages originating from its network during the quarter. Airtel recorded 3,52,062 such complaints, while Vodafone Idea registered the highest at 5,39,285.
Of these, actionable complaints against Jio stood at 1,72,622, compared with 1,86,013 for Airtel and 3,19,629 for Vodafone Idea.
Enforcement actions taken
Jio disconnected 4,963 telecom resources for one year on account of repeat violations. Airtel disconnected a higher number at 7,889, whereas Vodafone Idea disconnected only 355.
Jio blacklisted 274 senders for one year, against 85 by Airtel and nine by Vodafone Idea. Jio also blocked 1,506 SMS senders, compared with 882 by Airtel and 770 by Vodafone Idea.
TRAI's enforcement measures across operators included restricting outgoing services, disconnecting repeat offenders, blacklisting senders and blocking SMS headers. In total, more than 1.24 lakh telecom resources faced enforcement action during the quarter, with 374 senders blacklisted across operators.
Complaints terminating on networks and DND registration
In terms of complaints about calls and SMS messages received on their networks, Jio recorded the highest at 6,96,283, followed by Airtel at 6,43,546 and Vodafone Idea at 1,38,736. Jio forwarded 6,50,038 of these complaints to originating networks, Airtel forwarded 6,35,420 and Vodafone Idea forwarded 1,37,182.
TRAI's data also highlighted varying levels of Do Not Disturb registration among subscribers. As of 30 September 2026, only 10.7% of Jio's subscribers had registered a DND preference, compared with 17.2% for Airtel and 32.7% for Vodafone Idea.
Overall, TRAI received 1.529 million UCC complaints during the quarter against 714.01 billion calls originating across telecom networks, of which 7,23,831 were classified as actionable. The TRAI DND App accounted for 1.421 million complaints, or 92.9% of the total.