In a landmark initiative, the Karnataka government is set to revolutionise access to public documents by leveraging Artificial Intelligence (AI). The Centre for e-Governance (CeG) is spearheading a project to make Government Orders (GOs), circulars, and notifications easily accessible to both government employees and citizens through a centralised digital platform. This move aims to eliminate the confusion and delays often faced while searching for official information across multiple department websites.

To begin with, the AI-enabled system will be implemented in four to five key departments, including Revenue, Rural Development, and Panchayat Raj—departments known for frequent citizen interactions. The goal is to simplify the process of retrieving relevant documents through a user-friendly interface.

Dr. Dileesh Sasi, Chief Executive Officer of the CeG, emphasised the magnitude of the task. “We are focusing on department-specific implementation. Each department will need to identify and share relevant documents with us. Some departments even have legacy documents dating back to the British era. We aim to bring all GOs, circulars, and notifications onto a single platform,” he stated.

The AI platform is designed to allow users to search documents using specific keywords. Each government website will soon include a pop-up window where users can pose queries and receive the necessary documents in response. This development marks a significant step toward transparency, efficiency, and digital transformation in governance.

Shreevyas H M, Project Director of the AI Cell at CeG, further elaborated on the system’s utility. He noted that even government officials often struggle to locate accurate and updated documents. Currently, there is no unified system that can fetch all relevant documents across departments. Our AI initiative aims to bridge this gap by allowing users to search and retrieve documents efficiently,” he said.

Initially, the system will be rolled out for use by government staff. This phased approach will enable the team to test the functionality, gather feedback, and refine the platform before making it available to the general public. “The project is in the development phase, and we expect to launch it in the next couple of months,” Shreevyas added.

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Once fully operational, the AI-powered system will not only enhance internal administrative efficiency but also empower citizens by providing them with direct access to official information. Users will be able to pose specific questions related to departments, locations, or issues, and receive relevant documents instantly.

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