The Andhra Pradesh government has entered into a strategic partnership with Meta Platforms to improve public service delivery through cutting-edge digital solutions. This collaboration aims to provide efficient, citizen-centric services using WhatsApp, ensuring seamless communication between the government and its citizens.

The partnership will leverage Meta’s WhatsApp Business Solution and open-source generative AI tools like Llama to bring governance directly to the fingertips of the public. The focus will initially be on enhancing services in education and skill development, with the potential for further expansion across other sectors.

Nara Lokesh, the state’s Minister for IT, Electronics & Communications (ITE&C) and Real-Time Governance, stated that the initiative aligns with the government’s vision of improving governance and enhancing the quality of life for citizens. “With Meta’s innovative technology, we aim to streamline our public services and ensure that governance is just a click away,” Lokesh remarked.

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Meta India’s Vice President, Sandhya Devanathan, highlighted Meta’s dedication to using AI to advance citizen services. She emphasized that by making AI models and WhatsApp API features accessible to all, the partnership is fostering innovation and democratizing access to technology, ultimately contributing to a more efficient and equitable future.

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