The Delhi government is gearing up to introduce a WhatsApp-based bus ticketing system in the national capital, mirroring the successful model adopted by the Delhi Metro. The Transport Department of the city government is actively working on the implementation of this digital ticketing system, which will be available for both Delhi Transport Corporation (DTC) and cluster buses.
Notably, the Delhi Metro Rail Corporation (DMRC) has already established a WhatsApp-based ticketing system, launching it in May of this year and subsequently expanding its coverage to all corridors of the rapid transit system, including the Gurugram Rapid Metro.
Under this system, passengers looking to purchase Delhi Metro tickets simply need to send a message with the text ‘Hi’ to 91 9650855800 via WhatsApp or scan the provided QR code. This user-friendly approach enables commuters to effortlessly buy metro tickets using their smartphones throughout the entire network. It’s important to note that ticket cancellations are not permitted through WhatsApp ticketing.
In terms of transaction fees, a nominal convenience fee is applied to credit or debit card transactions, while UPI-based transactions do not incur any additional charges. This innovative initiative is expected to enhance the convenience and accessibility of public transportation in Delhi, making it easier for residents and visitors alike to travel throughout the city.
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