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In a remarkable display of consistent excellence in passenger service, the Lucknow Metro has been bestowed with the coveted “Award of Excellence” by the Government of India for the third consecutive year. This prestigious accolade underscores the Lucknow Metro’s unrivaled performance in delivering top-notch passenger service and ensuring customer satisfaction within the metro rail industry. The recognition was given during the 16th Urban Mobility India Conference 2023 held in Delhi.

The award was presented to Shri Sushil Kumar, Managing Director of Uttar Pradesh Metro Rail Corporation (UPMRC), by the Secretary of the Ministry of Housing and Urban Affairs (MoHUA) and Chairman of UPMRC, Shri Manoj Joshi.

Lucknow Metro’s exemplary commitment to passenger service and satisfaction was highlighted through various initiatives, including:

• Lost and Found Cell: Returning over Rs 35 lakh in cash, one laptop weekly, one mobile every two days, and jewelry worth 35 lakhs and other valuable items to their rightful owners.
• Celebration on Wheels: Decorating metro train coaches for events like birthdays and kitty parties.
• Customer Relation Management: A program focusing on addressing feedback and complaints within 48 hours by a dedicated Complaint Cell team.
• Know Your Metro Campaigns: Conducting awareness drives at schools, offices, banks, and colleges to educate people about the benefits and usage of the metro.
• Grow Your Business Program: Offering small-scale business owners, artists, and homemakers opportunities to showcase and grow their brands and products at metro stations.
• Show Your Talent Program: Providing budding artists with a platform to perform in front of a live audience at metro stations.
• Engaging Events: Organizing book fairs, festival carnivals, and musical band performances at metro stations.
• MOUs and Tie-ups: Collaborations with stakeholders and businesses, such as Royal Café, Shalimar Gateway Mall, Anandi Magic World, Vidyamandir Classes, offering discounts of 10-30% to Lucknow Metro GoSmart card users.
• Dining Outlets: Over 40 dining outlets at 21 metro stations to enhance the passenger experience.

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• Accessibility: Installation of Braille buttons and stickers in lifts and trains, along with separate Braille GoSmart cards, making Lucknow Metro more inclusive.
• Punctuality and Reliability: Achieving an impressive 99.99% punctuality rate with the lowest train failures per train and per kilometer, and the most cost-effective maintenance per kilometer among all metro systems in India.

The Urban Mobility India Conference, which witnesses participation from urban transport providers across the nation, serves as a highly regarded platform for recognizing excellence in the field of urban mobility.

Expressing his delight, Shri Sushil Kumar, MD of UPMRC, said, “I feel honored and equally proud to have received this award for Lucknow Metro. We have taken numerous steps to provide a convenient, hassle-free, and inclusive transport experience to our passengers, and it feels really great when our efforts are recognized at an esteemed platform like the UMI Conference. This award is for the entire team of Lucknow Metro.”

This latest accolade follows Lucknow Metro’s previous wins in 2019 and 2022 for “Excellence in Urban Transport” and “Best Multi Modal Integration” at the Urban Mobility India Conference.

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