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The Union Ministry of Home Affairs has ranked on top among union ministries’ portals in a national e-governance service delivery assessment conducted by the Department of Administrative Reforms and Public Grievances (DARPG).

The National Crime Records Bureau (NCRB) Digital Police portal has ranked second in the assessment, as per an official MHA statement.

This is a periodic national e-governance service delivery assessment conducted by the DARPG jointly with knowledge partners including the National Association of Software and Service Companies (NASSCOM) and Klynveld Peat Marwick Goerdeler (KPMG) last year.

The whole assessment is aimed at further improving the effectiveness of the states, Union Territories (UTs), and the union government in terms of the delivery of their web services to common people.

According to the post-evaluation results of the assessment that were released recently, “the MHA has been ranked at 1 under the Central Ministries Portal and the Digital Police Portal has been placed at 2 under the Central Ministry Services Portal.”

All Government portals that were evaluated as part of this exercise were divided into two main categories: States/Union Territories/Central Ministry portal and State/Union Territory/ Central Ministry Services Portals.

Accessibility, content accessibility, information security, privacy, and usability for Central Ministry Portals were the four key evaluation criteria.

The Central Ministry Services Portals additionally used three additional parameters such as End Service Delivery, Integrated Service Delivery, and Status and Request Tracking.

The service portals were evaluated along with their parent Ministry/Department’s portal.

The digital police portal of the NCRB i.e. digitalpolice.gov.in was also shortlisted for evaluation in respect of MHA under the services portal and correspondingly, the main MHA website – https://mha.gov.in was shortlisted as the parent ministry web portal for evaluation purposes.

The Indian government’s National Crime Records Bureau, also known as NCRB, is in charge of gathering and examining information on crimes as they are described in the Indian Penal Code (IPC) and other special and local laws (SLL). NCRB is headquartered in New Delhi and is part of the Ministry of Home Affairs (MHA), Government of India.

The Home Ministry, officially known as the Ministry of Home Affairs, is a department of the Indian government. Its primary responsibilities are the maintenance of internal security and domestic policy.

Internal security, border management, Center-State relations, administration of Union Territories, management of Central Armed Police Forces, disaster management, etc. are some of the significant duties it performs.

Earlier this year, the 24th National Conference on E-Government was held. It was organised by DARPG in association with MeitY and the Government of Telangana. The conference on e-governance serves as a platform to recognise, honour, and promote the exemplary implementation of e-governance initiatives.

At the conference, various government departments, dignitaries from the ministry, and providers of e-governance solutions shared their views, and discussed concerns and potential solutions.

The honours given to the recipients through this platform have proven to be an effective source of inspiration for others looking to innovate, study, various e-governance frameworks, and advance digitisation in India.

The theme for this year’s conference was ‘India’s Techade: Digital Governance in a Post Pandemic World.’

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