The Chief Secretary of Delhi Vijay Dev informed the Lieutenant Governor (L-G) of Delhi Anil Baijal on the digitalisation of 425 citizen services, 93 per cent of the 456 services identified, senior government officials said. As per a national daily, cent per cent digitalisation of citizen services will be completed by August, a year ahead of the deadline, the CS added during a review meeting chaired by the L-G.
Before the lockdowns were imposed, in May 2020, there were only 122 services available online for citizens. The pandemic-led lockdown provided an impetus to digitise more services to aid people in times of crisis and prevent crowding at government offices.
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As per the government data, there are a few services offered by the directorate of employment and the drugs control department that are yet to be digitised and linked to the e-district portal. However, L-G has been given assurance to have those covered by month-end. However, almost all departments integrated their citizen services with the e-district portal.
