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Technology being an enabler has proved its heft during COVID-19 times. It has helped stakeholders to bridge gaps on various fronts, enabling them to cater people with best services. Arrow PC Network which deals in tech domain, assists organizations design, develop and deliver cost-effective technology-enabled solutions that allow them to achieve high efficiency and performance, says Gurpreet Singh, Managing Director, Arrow PC Network (Dell Technologies – Titanium Partner), in conversation with Elets News Network (ENN).

Following the onset of COVID pandemic, businesses have been hit adversely. How adoption of technology and going digital poses a potential solution?

Technology has emerged as the biggest winner during the time of the pandemic allowing India and its enterprises to modernize and harness its power along with cushioning the impact of the pandemic. COVID-19 has acted as a catalyst towards enterprise cloud adoption both for business continuity and workforce enablement. Organizations across verticals are limiting customer walk-ins by augmenting their digital capabilities and extending new online services. Many organizations have shifted from traditional in-house work environment to cloud and data centers so as to accommodate WFH strategy and cut down on the real estate and in-house server maintenance expenditure.

On a simpler note, with the concept of placing online orders for food or groceries, going digital has helped in keeping many businesses afloat. It’s not just for financial purposes that technology is being used during the Covid time’s government, healthcare, education institutes and banks among other sectors are taking the digital route. For example, Arrow PC has helped in implementing HCI (Dell VxRail) for GLA University improving their data center scalability and flexibility with faster resource provisioning, thus helping the university function with little or no setbacks. We are advancing towards a digital age, which is not just a solution during the pandemic times but also for the future and the pandemic only gave us an urgent push towards achieving it.

How is Arrow PC Network helping business continuity of their clients?

The current and future need for business continuity and digital transformation has led to the strengthening of cybersecurity systems to safeguard sensitive data and protect assets from malicious data breaches.

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Long term sustainability and optimization of business operations have become the need of the hour. Going forward, the industry would need systems that enable remote monitoring of processes and machines. We have successfully leveraged our Titanium Partner – Dell Technologies’ Hybrid Cloud Solutions in ensuring business continuity during the pandemic era. We see exacerbated use of hybrid cloud and hyper-converged platforms as people have realized the importance of cloud-based communication-enabled business processing.

Aruba which is also a partner of Arrow PC has helped in providing its customers with innovative security solutions. For example, Aruba ClearPass provides AI-powered visibility and industry-leading policy enforcement to manage and control access for mobile and IoT – on any vendors’ wired and wireless networks. On the other hand, Aruba’s Dynamic Segmentation allowing IT organizations to define and enforce secure traffic segmentation policies, Arrow PC’s customers are now more secure than ever.

How are data centres playing a key role in not only strengthening businesses but governments as well?

The Indian government is giving a huge push for the DC sector by not just supporting the infrastructure development but also by making rigorous changes to the DC policy. The government’s aim is to make India a DC hub. Understanding the significance of DCs, GoI has established multiple data centers under the aegis of National Informatics Center. Indian government is planning to bring in several legislations on data sovereignty.

With the drive for data localization by the Indian government, multinational companies will be obligated to open local facilities of data centers. The national data center India Act also lays emphasis on setting up as many data centers as possible over a shorter period of time because the IT market in India has undergone an explosion. With many digital transformation processes that the government has introduced for the functioning of its own departments, DCs will have a boost from not just enterprises but also from the government.

How the application of AI and Cloud Computing is shaping the new normal and making processes more agile, effective and efficient?

The global cloud market is expected to grow$295 billion by 2021 at a CAGR of 12.5%. The evolving hybrid cloud mode of deployment, along with the growing demand for content streaming, presents a favorable opportunity for market growth. New business ideas will leverage the cloud and multiply faster than ever. Cloud was born to provide the required not only in terms of new work environments but also flexibility in terms of cost and usage. Enterprises despite the lack of on-site IT personnel were able to leverage cloud capabilities to check, maintain, and monitor their server and storage installations in data centers, aiding the uninterrupted function of their workforce and thus helping themselves in terms of business continuity.

There will be continuous growth in the demand for cloud/AI along with expenditure on specialized software, communications equipment and telecom services. Players have adopted various growth strategies, such as partnerships and new service launches, to expand their presence further in the impact of COVID-19 and broaden their customer base.

What are your views on the ongoing digital transformation in India and what is the way forward?

Centralized workspace is a thing of the past, millennial loves to work from anywhere as opposed to the traditional format of working from a cubical in an office or their homes and this trend is only set to see a rise. Integrating the workforce consisting of digital natives and the traditional technological generation will certainly give an edge to an organization. To be on par with the millennial work-environment expectation, business continuity layered with security will be the topmost priority for enterprises. We have a very clear agenda to become the specialized deployment partner for enterprise customers. We have a team of certified engineers to deploy products and solutions in the field of Data Centre Modernization, Hyper-Converged Infrastructure, Data Storage & Data Protection. We are building expertise in providing remote support and virtual assistance to our customers for seamless operations. We are further building capacity to support offshore clients in some niche technologies like Data Backup, Data Protection & Hybrid Cloud.

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