How Pune became the best governed city

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ESDSESDS’ unique and patented auto-scalable cloud technology is hosting over 40+ heterogeneous IT applications of PMC that are helping in making the life of citizens better in Pune. The ASICS study mentions the same as it evaluates the fundamental ability of a city’s institutions to deliver a better quality of life over the medium and long term. The report further states that the municipal data was made available online along with the digital governance roadmap. Also effective systems were implemented to monitor data report and penalise violations. Focus was laid on improving collection efficiencies, explore technology and outsourcing solutions as well as open data standards and actionable data insights . All this could be possible due to eNlight Cloud that was working at the backend to facilitate

PMC’s e-governance project which involved automating all departments and making more services available online. Pune’s association with ESDS began in 2013, but in 2016, Pune was listed on Union Government’s Smart Cities list, it onboarded ESDS as its Cloud Services Provider. Due to PMC’s initiative, Pune Smart City is Maharashtra’s first Smart City to go live on Cloud. To organise Pune better, PMC took the initiative of e-governance. With ESDS, Pune has gone online with several initiatives and is outsourcing technology. ESDS eNlight cloud platform serves as that backend machinery on the basis of which PMC has been able to take long-term and sortterm IT initiatives in a short span of time. PMC Care and Enterprise GIS were launched recently by PMC. Both are hosted on eNlight platform and very unique in national level. PMC care is an integrated single portal/app that connects citizen to all PMC departments.

What PMC achieved with eNlight Cloud Pune Municipal Corporation had several technological upgradation needs when it brought ESDS on-board in 2016.

It is now:

  • Providing an open participation platform to citizens
  • Transforming e-governance services to mobile platform
  • Enabling smart/flexible working and providing citizen services anytime, anywhere
  •  Delivering trade-friendly ecosystem to new startups, SMEs and other industries
  • Instituting electronic platforms to obtain permissions, licenses and No Objection Certificates through single window approach
  • Restructuring key business processes, reduce documentation,human touch points, turnaround time, etc

ESDS’ Solutions eNlight Cloud: ESDS superior technology of eNlight Cloud has been deployed by the PMC successfully. Over 40 existing online services are also being hosted on the eNlight cloud like including all Smart City initiatives, PMC websites and related applications. As an e-governance application, scalability is a major feature for PMC which can add on resources when new applications are ready like the PMC mobile app, PMC Office Connect app and others. Managed Services: The entire eNlight solution promises a 99.9 per cent uptime promise. All the apps and sites are supported by ESDS’ sharp 24x7x365 Managed Services and are guaranteed to be running round the clock.

Database Management: PMC is benefitting from a complete database and data relationship management solution along with security suites for safekeeping web apps and portals. Disaster Recovery (DR): DR replication and software backups to prevent loss of data has also been proactively added to PMC’s cloud solutions kitty. Benefits On-demand availability of eNlight cloud infrastructure provide a great flexibility to PMC with highest uptime for their citizen-centric online services. Shifting of the property tax collection service online with a robust mobile app hosted on eNlight cloud has helped escalate the collection and maintain transparency. ESDS also helped PMC in fine tuning the performance of applications by deploying our application experts. eMagic is efficiently taking care of PMC’s IT asset management, device deployment, comprehensive server monitoring and network management.

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