elets Digital India Knowledge Exchange 2016 –
Citizen Call Centres
Almost all 2,000 Akshaya Centres in Kerala are running successfully except three centres which were shut down because of economic unsustainability. Some of the key initiatives undertaken by the Department are e-procurement which was started in 2011 as a part of Ministry of Commerce and Industry initiative. Right now, we have a slab of five lakh and this year almost 35,000 tenders have been floated through this platform. We have got citizens call centres across all the departments and a follow up mechanism is also there.