The Minister of State (MoS) in Prime Minister’s Office (PMO) and personnel department Jitendra Singh has launched a mobile application for the Centralised Public Grievances Redress and Monitoring System (CPGRAMS) portal of the Department of Administrative Reforms and Public Grievances (DARPG) in New Delhi, and termed the initiative as a part of “ART of Governance”. The ART as spelt out by Prime Minister- A for Accountability, R for Responsibility and T for Transparency.
The features of the app include uploading of a relevant document by the complainant, monitoring of dashboard for senior officers, grievance monitoring to have holistic view, enhanced operability, forwarding multiple grievances to a single department in one stroke, and also forwarding grievances to multiple departments.
DARPG Secretary Devendra Chaudhary and DoPT Secretary Sanjay Kothari were also present on the occassion.
For the past 12 months, as many as nine lakh grievances have been lodged and only 6.47 lakh were disposed off. Taking data since Jan 1, 2012, the number of grievances was as high as 16 lakh. With the new mobile app, the number of complaints is expected to go up further.