The Government of Maharashtra is planning to launch its proposed public grievances web portal, christened ‘Aaple Sarkar’, on January 26.
Aimed at providing public grievances redressal mechanism and ensuring participative governance, the portal will also serve as an interface to share ideas and get attention of the Government on key issues.
It is a place where one can share one’s grievances, get answers and establish accountability. Aaple Sarkar will also constitute various tools, applications and methods to help connect Citizens and Government.
Rajesh Aggarwal, Principal Secretary-IT, Government of Maharashtra, told the Press recently that the State Government wants participative governance where people can give suggestions to its policies or forward their grievances through the website. Apart from the Chief Minister, ministers of every department can also be reached through Aaple Sarkar, he added.
Basically, the purpose of launching this website is that people do not have to travel from remote areas to reach the Secretariat, and meet ministers and other officers of the departments concerned.
Initially, people will be able to register their grievances on matters relating to the State Secretariat. Soon we will also be adding district collectors and other lower-rung officials wherein people can interact with them from the comfort of their home.
Keeping a dedicated portal for citizen suggestion will also enable the government to keep a tab on various departments and the action taken by the department concerned over people’s suggestions, the IAS officer said.