Sakala, the eGovernance project of Karnataka government has been awarded Silver, national award on e-governance, by the government of India. The project headed by IAS officer Shalini Rajneesh was chosen for its “outstanding performance in citizen service delivery, 2013-14.”
It is a scheme under Karantaka Guarantee of Services to Citizens System, bill passed by the Karnataka State Legislature in 2011, to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit for citizen related services as mentioned in the schedule.
Sakala, which means ‘at the right time’ aptly describes the goal of the project to deliver the services in time. In case of any delay or default in delivering the service, applicant can seek a compensatory cost at the rate of twenty rupees per day for the period of delay subject to a maximum of five hundred rupees per application, in aggregate from the designated officer.
The service also updates you on the progress of applicant’s service request, through a SMS to the mobile number specified in the application. It includes totally 375 services like issuance of birth, death certificate, khata, land conversion certificate, ration card.