Minister of State for Communications and IT, Sachin Pilot, has stated in Parliament that despite the rise of Philippines in the outsourcing sector, India remains the leader with estimated revenue of $15.9 billion from the segment in 2011-12.
“As per Nasscom, in the BPO segment, revenue of Philippines is increasing but India continues to be the leader with revenue of $15.9 billion (estimated) in 2011-12 as compared to $14.2 billion in 2010-11,” Pilot said in a written reply to Rajya Sabha.
“Government continues to provide incentives to IT sector, which include allowing duty free import of goods…, excise, CST and IT exemptions and various fiscal concessions in SEZs,” Pilot added.
According to a report by research firm Gartner, Indian entities engaged in BPO are seeing more traction and visibility overseas, especially with their flexibility to wide range of offerings for customers.
The Indian BPO players are willing to consider new ‘business pricing models’ and also show lot more flexibility in catering to the needs of customers, the Gartner has said.
The National Association of Software and Services Companies (Nasscom) has estimated that the Indian IT-BPO sector is expected to aggregate revenues of over $100 billion in 2011-12.