SuGAm Single Window System
Implementing Agency: NIC Jodhpur
NIC Jodhpur has developed (SUGAM) – Windows based software using Visual Basic and Microsoft Access Database to generate acknowledgment slips, domicile, SC-ST and OBC certificates (State & Central Level). Launched as early as 2002, this software generates various administrative reports and other registers. All the reports and certificates are printed in Hindi. The pre-printed stationery is being used to print acknowledgment slips and certificates. Modifications are made every year and at present 40 services are being delivered through this software. The project has been rolled all over the state of Rajasthan in over 278 locations. The role of middlemen has been duly eliminated from the public service delivery system. The common man also become aware of its uses and applications. Effective monitoring system for administration has fall in place. Manipulation in Govt. Documents has been minimized. Resistance of clerical staff, Proper Training and Confidence build-up and role of middlemen were some initial challenges for the project which were duly overcome. SUGAM has been designed to deliver services according to the administrative procedures whereby all formats are legally vetted. There is a provision for confidentiality and authorized user interface. The delivery of service is time bound with a robust in-built monitoring system. Nearly all core applications have been automated and in use. Trust has been given to make the product scalable in terms of changes in the processes or changes in boundary of the regional offices.
eDistrict, Uttar Pradesh
Implementing Agency: Department of IT & Electronics, Government of Uttar Pradesh
Uttar Pradesh is the first state in the country to rollout eDistrict in six pilot districts. More than 23 Government to Citizen (G2C) services pertaining to certificates, pension, public distribution system, revenue court, employment, grievances from eight line departments have been covered for complete automation and delivery. So far more than 21 lakh digitally signed certificates/services have been delivered from eDistrict Centres, Tehsil Centres, Lokvani Centres and Common Services Centres being opened at the village level.
The eDistrict project in Uttar Pradesh has brought out certain innovative features like 100 per cent electronic workflow for all 23 services; digital signing of certificates/services stamped and signed by the CSC/eDistrict Centre; verification of citizen details based on electronic data available improving service levels and reducing delivery time typically to one-third; anyone can verify the authenticity of the certificates by providing the unique identification numbers printed on the issued certificates; SMS alerts are triggered automatically by the system at important points to keep the applicant informed about the status of their application; status tracking by the citizen and the government through the portal and the escalation metrics ensure the adherence to the service levels defined for each service.
Service output like certificates are printed online embedded with photograph wherever necessary to eliminate bogus certifi- cates. The web based system has allowed both the citizen and the government officials to interact 24×7. The complete automated process has made it almost paperless and reduced the infrastructural requirements for physical movement of documents.