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During the new fiscal year 2009-10, we will address the business needs of many more government organisations in the areas of e-Procurement and e-Governance.”

Do you think Software as a Service technology can boost e-Governance? What are NIIT Technologies’ activities on this front?

Yes, Software as a Service (SaaS) can be the catalyst for change towards better governance from a technology enablement standpoint. It holds great promise in terms of integrating business processes across widely spread out organisation structures and hierarchies.

Fundamentally, SaaS is a method of delivering Information Technology Applications to users in a ‘multi-tenancy’ environment where one instance of the application software is used by multiple customers. SaaS-based solutions can be deployed rapidly and eliminate the need to invest in infrastructure and ongoing software maintenance costs that traditional applications require. Applications once deployed are continually maintained by the service provider including upgrades and enhancements. The cost of application sustenance is not passed on to the clients who get to leverage the ‘current’ version of the applications on a perennial basis. Customers use the application to perform their normal business transactions – and pay as per usage.

One of the important aspects of e-Governance is to ensure transparency and compliance to laid down policies. e-Procurement provides such transparency and compliance and the SaaS mode of delivery enables easy leverage of the solution for the government departments.

Our premise for our SaaS offering is that it should make a potential customer see value and reap the desired business benefits

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