Seamless Experience

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The Income Tax Department under the Ministry of Finance, Government of India is directly responsible for tax collections across the country. Its administration processes were set up in 1939 and computerised processing of returns all over the country was started in 2002. For effectiveness in its collection processes, the Department explored the option of Video Conferencing solutions with the intent of affixing 46 sites all round the country and 8 sites within Delhi in a mesh of e-Video. The challenge was to find a cost-effective and efficient way to expand the reach of the Department’s Tax Domain.

The solution thus provided for the Income Tax department was Polycom’s video conferencing system. Polycom has met all of Income Tax’s exacting technical requirements for a state-of-art, easy to use and maintain video conferencing solution. Polycom Video Conferencing has been set up between 56 locations across India and is on the Taxnet MPLS Backbone.  The project includes connecting 56 offices of Directorate of Income Tax including the offices of The Chairman, CBDT,  DGIT (Systems) and various Chief Commissioners of  Income Tax  all over India through the POLYCOM Video end points (VSX 7000s),  Audio Conference Units (VTX 1000) and the central controlling unit  (MCU MGC 100). The back bone connectivity is provided on MPLS through implementation of Quality of Services (QoS) on the routers because of Real Time Traffic. Also, all the Income Tax offices regularly meet with the Chairman for reviews and dissemination of information across all the offices.  The result has been better performances by separate regions in the country. The advanced video conferencing network has provided the Directorate of Income Tax with first rate audio and state of art video images – making video conferencing a seamless experience.

The Indian Council of Agricultural Research (ICAR) is an autonomous organisation under the Department of Agricultural Research and Education, Ministry of Agriculture, Government of India. With 48 ICAR Institutes, 5 Bureaus, 11 Project Directorates and 30 National Research Centres, there was a requirement to create an effective means of communication and collaboration for better decision making and smooth information flow.

The challenge provided was to establish a State-of-the-Art Video Conferencing and IP Telephony Network amongst its 23 sites spread across India. The solution thus provided was Polycom’s Audio and Video Conferencing solutions.

The ICAR now has Video Conferencing facility between 23 locations across India and is able to seamlessly and instantly collaborate with all the locations. The central site connects to the various different sites utilising Polycom Video end points (VSX 7000s), Audio Conference  Units (VTX 1000)and the central controlling unit  (MCU MGX 100). All 23 sites also have IP Telephony facilities (IP Phones 7961G). The Call Manager (IP Telephone systems MCS-7825) is installed in the NASC Complex office in New Delhi. The back bone connectivity is provided by ERNET through implementation of QoS on the routers because of Real Time Traffic.

The result has been a seamless experience for the Council. The system since it became operational, has simplified the mode of communication between all sites across India. Both the above projects were facilitated by Presto Infosolutions Pvt Ltd., a leading Systems Integrator committed to provide quality Collaborative Solutions to customers while helping them achieve competitive gain through the use of this advanced Information Technology tool. Presto’s team of Expert Consultants are on the cusp of emerging technologies that help customers lower overall costs and improve productivity. Through the utilisation of a rigorous methodology, Presto Infosolutions balances the requirement for innovation with the discipline required for superior results. Their competency is in architecting ,training and deploying Video Solutions that consolidates, integrates and automates, management of information, protect and secure mission critical data.

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