Tata Consultancy Services (TCS) is set to start the pilot launch of for the Passport Seva Project in June this year. This INR 1,000-crore Ministry of External Affairs project was awarded to TCS last year and the company will set up 79 passport seva kendras (PSK) as part of the project.
A mock passport seva kendras will be set up in New Delhi to train hires, which will take 3-4 weeks. The personnel employed and trained by TCS will provide the citizen interface, which will include all aspects of collecting and processing application forms. BPO aspects, like disaster recovery and troubleshooting, will also be involved. The personnel will be trained to complete the process of submission of an application form within 45 minutes, instead of the present several hours. In case of passport requests under the taktal scheme, TCS will facilitate issuance on the same day; this process currently takes 7-15 days. While the pilot launch will see the launch of 7 kendras in six cities, TCS plans to set up the rest by February-March 2010. The project will also have representatives from ministry of external affairs, who will do the final vetting of applications.