Omar Abdullah's new government in Jammu and Kashmir (J&K) has promised within the arena of e-Governance to provide for a legislation to strengthen the Right to Information (RTI) Act in the state. A call centre towards the same is being planned.
At the planned call-centre twenty executives will handle calls and complaints from the public. This call centre will report directly to the chief minister. There will also be dedicated phone lines where complaints will be received through phone, text messages as well as in person.