Digital government offers the prospect of public services that are easy-to-use; accessible, cost-effective; available around-the-clock; unified across agencies; and consistent in appearance and functionality. In addition to government-to-citizen interactions, the Internet offers new possibilities for government-to-government (G2G); government-to-employee (G2E); and government-to-business (G2B) connections. G2G requires applications that share data across agencies as the foundation for knowledge management, content management, workflow management, and inter-institutional collaboration. G2E requires intranet, project management and easy publishing, while G2B requires e-Procurement, MRO goods, contracting, e-Auctioning, e-Tendering, e-Procurement, and extranets.
Challenge in India: “Queues-to-Clicks” conversion
The Indian Railway Catering and Tourism Corporation Limited (IRCTC) is a public sector company, set up and fully owned by the Ministry of Railways. IRCTC quickly recognized the Internet’s potential to improve its existing operations and, in parallel, look at new horizons of revenues. IRCTC is changing with the times and has done the right thing by adopting the right kind of technology that provides IRCTC with multiple solutions on a single platform. As the IRCTC site (www.irctc.co.in) has grown to meet business demands, the BroadVision agile business suite scaled to meet IRCTC’s growing traffic from 1 Lakh transactions in one month to over 1.75 Lakh transactions per day! BroadVision’s highly-scalable and robust solution helped IRCTC to record a peak booking of more than 15,000 tickets in an hour