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Department of Islamic Affairs Joins Dubai e-Government’s AskDubai Service

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The Dubai Department of Islamic Affairs and Charitable Activities (DICD) has become the 16th Government department to join the AskDubai service, an initiative that facilitates interaction between the government and its public through a single point of contact.

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Initially, public can inquire about prayer timings via the AskDubai call centre and later on they will also be able to inquire about various services offered by DICD. AskDubai is a unified, bilingual (Arabic/English) contact centre connecting to government departments in Dubai through multi channels including a call centre, internet chat, e-mail and fax. With DICD joining the AskDubai service, the public can have round-the-clock access to prayer timings for the day. AskDubai integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services. Later on, AskDubai will offer a host of Islamic affairs-related services via this channel.

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