Glasgow City Council, UK implements e-Government strategy, Access Glasgow to improve services

Glasgow City Council of UK is implementing Access Glasgow, a comprehensive e-Government strategy to improve the delivery of services to nearly 600,000 citizens. The Government of Glasgow city has tied up with Cisco Unified Communications to implement the Access Glasgow in the city.


Cisco and UK based telecommunications company, THUS is providing the modern, high-bandwidth communications infrastructure to the Council. Access Glasgow will deliver a citywide network platform to integrate data, voice and video communication. Access Glasgow will also support a host of front-line applications like online consultation and planning, tax collection and benefit payments. The programme will integrate will Council departments like social services and education, external agencies like National Health Service (NHS) to provide citizens with a single point of contact for service delivery. Savings generated from improved technology, management and maintenance is funding the programme. The main aim of the e-Government strategy is to combine voice and data networks. The Council network includes, local-and wide area networks (LANs and WANs), which will connect 300 offices. THUS will deliver IP telephony services to Council staff and a multi-lingual contact centre. The Council has also developed a wireless communications strategy, which will include facilities like hot spots in libraries around Glasgow.