Dubai eGovernment is coordinating with the Roads and Transport Authority (RTA) to provide and implement of the e-Pay, mDubai and and AskDubai services.
Dubai eGovernment will provide mDubai service, which will enable customers to communicate with the RTA to inquire and get information on their services via SMS. More than 67 organisations comprising government departments and other entities use mDubai. The AskDubai service will enable residents to contact a unified communication centre handling multiple government department enquiries and it would be available 24 hours through channels of communication including phone, fax, email and chat. Recently, RTA has adopted ePay service, which will enable Dubai’s residents to pay traffic and parking fines and fees online. Dubai eGovernment is providing the RTA with the overall guidelines and standards of eServices and the eGovernance strategy, in addition to the website design and implementation guidelines for these services.