A report by the UK Cabinet Office found that 97% of official websites were unusable by disabled people, largely because they ignored well-known techniques for making data accessible.
This is despite attempts by governments to put more services online. According to the study, 48.1% of Europe's population of 460 million people use the net and approximately 39 million people in Europe have some form of disability. The survey found that only 3% of the sites it looked at passed basic tests on accessibility set down by the World Wide Web Consortium (W3C). These ensure that the data in web pages can be translated by software into a form usable by deaf, blind or otherwise disabled people.