March 2009

Effective Collection Processes

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The Income Tax Department under the Ministry of Finance, Government of India is directly responsible for tax collections across the country. Its administration processes were set up in 1939 and computerised processing of returns all over the country was started in 2002. For effectiveness in its collection processes, the Department explored the option of Video Conferencing solutions with the intent of affixing 46 sites all round the country and 8 sites within Delhi in a mesh of e-Video. The challenge was to find a cost-effective and efficient way to expand the reach of the Department’s Tax Domain.

The solution thus provided for the Income Tax department was Polycom’s video conferencing system. Polycom has met all of Income Tax’s exacting technical requirements for a state-of-art, easy to use and maintain video conferencing solution. Polycom Video Conferencing has been set up between 56 locations across India and is on the Taxnet MPLS Backbone.  The project includes connecting 56 offices of Directorate of Income Tax including the offices of The Chairman, CBDT,  DGIT (Systems) and various Chief Commissioners of  Income Tax  all over India through the POLYCOM Video end points (VSX 7000s),  Audio Conference Units (VTX 1000) and the central controlling unit  (MCU MGC 100). The back bone connectivity is provided on MPLS through implementation of Quality of Services (QoS) on the routers because of Real Time Traffic. Also, all the Income Tax offices regularly meet with the Chairman for reviews and dissemination of information across all the offices.  The result has been better performances by separate regions in the country. The advanced video conferencing network has provided the Directorate of Income Tax with first rate audio and state of art video images – making video conferencing a seamless experience.

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