The Delhi Government has drawn up a draft Information Technology Policy for 2026–2031 that puts digital governance at the centre of its plan to turn the national capital into a technology and investment hub. Among its headline commitments: every notified government service brought online through a single portal called myDelhi, complete adoption of e-Office across departments, and a dedicated fund for GovTech innovation.
The draft, prepared by the Delhi Government’s Information Technology Department and first reported by the Hindustan Times on 27 October, will run for five years from the date of its gazette notification, with a mid-term review proposed for 2028.
A single front door for citizen services
On the governance side, the policy sets a target of taking 100% of notified government services online through the unified myDelhi portal, so that residents can apply for and track services from one place instead of navigating separate departmental websites. Alongside this, the draft calls for full adoption of e-Office and digital workflow systems across all departments, moving internal file movement and approvals off paper.
The infrastructure behind these services also gets attention. A Delhi State Data Centre is proposed to be operational by 2027, backed by a round-the-clock cybersecurity monitoring centre to protect government systems and citizen data.
AI and analytics for city management
The draft envisages using artificial intelligence and predictive analytics across several areas of urban administration, including traffic management, pollution monitoring, public health forecasting and fraud detection. These are among the capital’s most persistent governance challenges, and the policy positions data-driven tools as a way to anticipate problems rather than respond after the fact.
Funding for GovTech and skills
The policy proposes four dedicated funds. Annual allocations of ₹5 crore each are earmarked for GCC facilitation, emerging technology, and skills development, while ₹10 crore a year is set aside for GovTech innovation. All allocations remain subject to budgetary provision and Finance Department concurrence.
On talent, the government aims to train between five and six lakh young people in digital skills such as artificial intelligence, cloud computing, cybersecurity and data analytics by 2031, and to raise the share of women in Delhi’s technology workforce to 40%.
Innovation districts and investment incentives
To attract investment, the draft proposes at least two Innovation and Technology Districts, with South Delhi, Dwarka and East Delhi identified as priority locations. These hubs would offer office space, laboratories, co-working facilities and supporting infrastructure for startups and technology firms, with at least one expected to become operational within the policy period.
The policy targets more than 200 Global Capability Centres (GCCs) in the city. A single-window clearance mechanism aims to process standard approvals within 30 days, and a GCC Facilitation Cell would act as a single point of contact for companies setting up in Delhi.
Proposed incentives include:
- A 10% rebate on electricity tariffs for eligible IT, ITeS companies and GCCs
- Reimbursement of internet expenses of up to ₹5 lakh a year for three years
- An employment incentive of ₹25,000 per employee per year for three years for GCCs creating more than 500 jobs
- A diversity incentive of ₹5,000 per month for each eligible woman, SC/ST or person-with-disability employee for five years
- Training reimbursements, AI computing credits and support for cybersecurity certifications
Why it matters
For citizens, the most tangible part of the draft is the commitment to a single digital window for all notified services and a paperless administration behind it. If implemented on schedule, myDelhi, a state data centre and a 24×7 security operations capability together would give the capital a modern digital public infrastructure stack, while the GovTech fund creates room for startups to build solutions for city problems. The policy now awaits final approval and notification.
Source: Hindustan Times, 27 October 2026.