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In a bid to boost the efficiency of the Electronic Toll Collection system and facilitate smooth traffic flow at Toll Plazas, the National Highways Authority of India (NHAI) has introduced the ‘One Vehicle, One FASTag’ initiative. This strategic move aims to discourage the practice of using a single FASTag for multiple vehicles or linking multiple FASTags to a specific vehicle.

NHAI is actively promoting the completion of the ‘Know Your Customer’ (KYC) process for the latest FASTag by encouraging users to update KYC details in accordance with Reserve Bank of India (RBI) guidelines. FASTags possessing valid balances but incomplete KYC will face deactivation or blacklisting by banks after January 31, 2024.

To prevent inconvenience, users are urged to ensure the completion of KYC for their latest FASTag. Compliance with the ‘One Vehicle, One FASTag’ principle is essential, requiring users to discard all previously issued FASTags through their respective banks. After January 31, 2024, only the latest FASTag account will remain active, as previous tags are slated for deactivation or blacklisting.

For any further assistance or queries, FASTag users can contact the toll-free customer care number of their respective issuer banks or visit the nearest toll plazas.

This initiative by NHAI comes in response to recent reports highlighting the issuance of multiple FASTags for a single vehicle and instances of FASTags being distributed without completing the mandatory KYC, thereby violating RBI mandates. Furthermore, the deliberate non-fixing of FASTags on vehicle windshields has resulted in unnecessary delays at toll plazas, causing inconvenience to fellow National Highway users.

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With a penetration rate of approximately 98 percent and a user base exceeding 8 crores, FASTag has transformed the Electronic Toll Collection system in the country. The implementation of the ‘One Vehicle, One FASTag’ initiative is poised to enhance toll operations’ efficiency, ensuring seamless and comfortable journeys for National Highway users.

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