In a bid to ease out administration work and make it corruption-free, Pravir Kumar, Chairman of Noida, Greater Noida and Yamuna Expressway Industrial Development Authority (YEIDA) asserted the use of technology to facilitate citizen-centric services, while addressing a meeting attended by officials of the three concerned authorities.
After reviewing the online services being offered by the departments, Kumar asked the officials to adopt the best practices of each authority to provide an effective public-government interface.
Kumar feels there is gap between the required civic services to be provided to the citizens which needs to be filled with efficient working of the authorities with the help of technology. Hence, the public service delivery system should be consolidated keeping in mind the needs and interests of the citizens.
The meeting observed that the model of Noida’s Citizen Charter services be adopted in the Greater Noida Authority and YEIDA to yield the benefits of its effective working. The charter includes 152 services spread across 12 departments which have been largely effective in dealing with public grievances.
YEIDA is already making efforts to bring about paperless governance in place by implementing online tools such as file-tracking system, dak (postal) tracking system and government order tracking system.