Telecom Regulatory Authority of India (TRAI) has issued a show cause notice to BSNL after it found that BSNL did not act on porting request from consumer within specified period of time.
TRAI has asked BSNL to explain why penalty should not be imposed on it for violating mobile numbers portability rules.
This move will affect the revenue structure of BSNL which is already loosing its subscribers to private players. TRAI has asked BSNL to submit the reasons for the delay in processing mobile number portability (MNP) requests from potential users and why no action should be taken against it. The Department of Telecom has told operators to implement MNP properly or face penalty.
Under the MNP system, when a subscriber sends in a request for porting to number 1900, operators are required to reply with a unique porting code (UPC). This code is required by the subscriber to complete the porting to the operator of his choice.