NIIT Technologies – The First Choice of Cust omers

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Long-term customer engagements—some spanning 15 years and more—have become the hallmark of NIIT Technologies Ltd special feature NIIT Technologies By Arvind Mehrotra, President, Asia Pacific & Middle East, NIIT Technologies Ltd

NIIT Technologies is a leading IT solutions organisation, servicing customers in India and also in North & South America, Europe, the Middle East, Asia and Australia. The Company offers services in Application Development and Maintenance, Managed Services, Cloud Computing and Business Process Outsourcing to organisations in the Financial Services, Insurance, Travel, Transportation and Logistics, Manufacturing and Government sectors. The Company’s domain strengths, new approaches to customer experience management, robust outsourcing capabilities, and dual-shore delivery model, have made it a preferred IT partner for global majors in these select verticals.

Strength through diversification

The vision of NIIT Technologies is to be the ‘First Choice’ of customers in its chosen verticals. The Company’s simple strategy of focussing and differentiating has enabled it to compete on the strength of its specialisation. The revenue profile of the Company is diversified across the three main geographic areas of EMEA, America and Asia Pacific. Such diversification across geographies, has helped NIIT Technologies in avoiding the risk of single geography.

In India, the company has expanded its presence from Tier 1 cities like Delhi, Mumbai, Bangalore, Chennai to Tier 2 cities like Ranchi, Bhuvaneshwar, Lucknow and others. NIIT Technologies has started diversifying into newer verticals as a thrust area for future growth. One such area is Cloud Computing, where the Company is targeting the SME market strategically with pointed solutions catering to the business needs of the market.

Serving the government sector

The Government sector is an area of sharp focus for NIIT Technologies. For over two decades, NIIT Technologies has executed turnkey projects for various Government departments in India, Singapore and Australia. The solutions offered are custom-designed and are based on deep domain expertise and technological capabilities. The solutions address the unique and challenging needs of major Government organisations.

With a vast experience of delivering complex e-Governance projects around the world, the delivery model of NIIT Technologies has improved productivity & efficiency, saved costs, reduced wastage and brought about transparency in processes. Its agile and robust solutions and services model, add value to Government establishments in their numerous IT initiatives within multiple domains.

In recent years the Government business in APAC has grown significantly, securing multiple multi-million rupee deals, viz the BSF-Intranet Prahari project; the Crime and Criminal Tracking Network System (CCTNS) program of the Union Home Ministry in 4 states (Uttar Pradesh, Tamil Nadu, Odisha and Jharkhand). The results of few more states are awaited.

These initiatives involve system integration, application development, complete Infrastructure setup & management, including Data Centres (DC), SAP implementation, rollout and training across multiple locations and historical data capture.

Successful Implementations

NIIT Technologies recruits local talent for implementing and running many of the government projects. Such initiatives lead to improvement of the employment in the states.

Recently NIIT Technologies has successfully implemented an automated Content Management and Delivery system at Singapore Parliament. The BSF “Intranet Prahari” project has also been successful implemented. The Intranet Prahari project was inaugurated by the former Union Home Minster Shri P. Chidambaram.

For the unparalleled execution of key programmes and initiatives, NIIT Technologies has been recognised and rewarded with many prestigious accolades

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