State Data Centre for e-Governance

“The configuration of ICT infrastructure in the State Data Centre is now at its final stage. The SDC is expected to Go-Live from July-August, 2012,” says Hari Ranjan Rao, Secretary to Chief Minister and Department of Information Technology, Government of Madhya Pradesh

Under the National e-Governance Plan, State Data Centre (SDC) has been identified as one of the core infrastructure components. SDC is a critical infrastructure needed for consolidation and hosting of applications that are essential for the delivery of e-Governance services. SDC-MP will be integrated with the other two core infrastructure components i.e., State Wide Area Network (SWAN) and Common Services Centres (CSC), thereby enabling the services to Government agencies, Citizens and Businesses.
The Department of Information Technology, Government of Madhya Pradesh, under the National e-Governance Plan, appointed MP State Electronics Development Corporation as the nodal agency for implementation of the project and HCL Info-system Ltd has been identified as the DCO for SDC-MP. PwC is the consultant for the project. MPSEDC and NIC shall jointly monitor and manage this project.

State of the art Data Centre

The state-of-the-art building has been created in Bhopal. The building has ground plus two floors with a total constructed area of 52,000 sq. ft, each floor will have approximately 17,000 sq. ft of space. The SDC-MP is on the first floor of the building. The building is designed for the load bearing capacity of 1000 kg per sq. meter, ideally suited for Data Centre requirements.
The building will be supplied electrical power from two different grids to ensure uninterrupted power supply and connectivity from four different sources including NKN. The entry will be monitored by access control system with physical security in place to prevent unauthorized intrusion into the building. The building will also have green building features.

List of Services Being Offered to all Departments by SDC

Infrastructure Services:
i. Rack Space: The DCO shall give the Rack space and the basic Data Centre Infrastructure services (power, cooling, physical security, etc) to the concerned Departments hosting their applications at the Data Centre. The physical space in the server farm area is fully equipped with power, cooling, fire prevention, CCTV coverage, access control etc.
ii. Conference Room: A limited seating space has been provisioned for the department experts and this seating space is not dedicated to any department but can be utilized on need basis.
iii. Staging Facility: The staging area facility includes a seating space and a server which would be available for use for installation of equipments/testing/configurations etc before they actually get hosted in the live environment.
iv. Connectivity to SWAN and Internet: The State Data Centre is connected to SWAN SHQ through dedicated, high available link through which the departmental applications can leverage the SWAN for connectivity purposes. Similarly high bandwidth common, secure, high available internet connectivity has been provisioned.
v. Facility Management: The DCO shall provide Facility Management Services for the entire physical infrastructure present at the SDC. A building management system (BMS) has been procured for this purpose.
vi. Shared Storage: A centralised storage with management and flexible, secure configuration shall be available. Depending upon the requirement of the department and as agreed with the SIA/Composite team, the same can be leveraged.

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vii. Shared Compute Infrastructure: To cater to the needs of applications hosting at the State Data Centre an initial computing infrastructure consisting of Applications, Web and Database servers with different flavours of software/OS, has been provisioned in the SDC which can be leveraged in shared manner, to meet needs of several state e-Governance applications.

Managed Services:

i. Managed Security Services: The SDC is designed for an end-to-end security blanket to protect applications, services, data and the infrastructure from malicious attacks or theft from external as well as Internal hackers. The various components provisioned under the SDC scheme to meet this objective are:
• Firewall
• IPS (Intrusion Protection System)
• HIDS (Host Intrusion Detection System)
• Antivirus

The user departments are going to avail this service. The scheme also has the provision to provide required licenses for HIDS and Anti-Virus. But for that, the User Department has to get in touch with the SIA-MPSEDC to get the availability of the same. However, in case the user department needs any specific security component to further fortify the security, they shall be allowed to do so, at their own behest.
ii. Backup Services: The SDC is equipped with shared storage and associated backup infrastructure which shall be backed up as per the backup policy of the State Data Centre. The department may leverage the backup server infrastructure for backup related tasks.
iii. Vendor Management: The DCO may be required to provide vendor management support to the departments who seek this service. It must be noted that the user departments would not like to avail any services which overlaps with their existing service contract and lead to multiple ownerships. However, in case the departments require this service then as per the severity level / escalation mechanism agreed with the user department the DCO shall provide vendor management services.
iv. Storage configuration and management: The services to the department related to storage space management, configuration, and enhancement shall be available.
v. Helpdesk Services: The help desk service will serve as a single point of contact for all ICT related incidents and service requests. The service will provide a Single Point of Contact (SPOC) and also resolution of incidents. This can be leveraged by the departments IT team/vendors/Sis for any remote support, assistance in associated hosted infrastructure.
vi. Common IT Support Services: This would include the common support services including patch management, antivirus management, updates etc.
vii. Monitoring: An Enterprise Management System (EMS) has been procured for performance and health monitoring of the systems. Therefore, depending upon the mutual agreement with the user department, the DCO can offer end to end monitoring of the infrastructure and provide alerts / information as per the escalation mechanism mutually agreed. At present, EMS licenses for the IT Infrastructure provisioned for the SDC scheme have been considered. Further, in case the User Department needs to get the services of EMS monitoring the SIA can provision the same based on its requirements, under intimation to the Composite Team for support.
viii. Disaster Recovery: It has been identified that NIC shall facilitate the DR Site for data replication and recovery for the SDC. 4 National Data Centres (NDC) shall cater to the DR requirements of 8 SDCs. Initial storage and server requirements expected by the SDCs for the same have been provisioned as part of an SDC Enhancement initiative of DeitY.
ix. Directory Services: Directory servers available in SDC can be available on shared basis for departmental needs. It shall include Domain management, Group management, User management, Implementation of policies and standards etc.