Bihar government's e-Governance 'Jankari' project has bagged the National award for e-governance. This Jankari project envisages Call Centre facility under Right to Information Act (RTI). This award will be given away on February 12, 2009 at the national conference on e-governance in Goa, by the Department of Administrative Reforms under Ministry of Personnel, New Delhi.
Bihar is the first state to start the Jankari project, which enables people living in remote corners of the state to make applications under RTI through a telephone call. The operators receiving the calls in call centres draft the applications under RTI and send it to the public authorities for providing requisite information to applicants. In the two years of its existence, the call centre received 22,600 calls of which 7,070 were to submit applications under RTI, 3016 calls for filing first appeal and 1,400 calls for filing second appeals before the state information commission.