Singapore is moving ahead in the direction of government's online initiatives. While speaking at the e-Government Summit 2007, Dr. Vivian Balakrishnan, Singapore's Second Minister for Information, Communications and the Arts (MICA), stated that the country's public e-services need to be extended to reach more people.
In this movement, the government has launched REACH portal, which incorporates Web 2.0 features like blogs, social networking, online chat and short text messaging functions. To reach citizens who are not IT-literate, 28 CitizenConnect centers have also been set up across the island-state. These Internet kiosks offer free instructions to guide people on how to interact with the government online. Recently, the government has revamped MyeCitizen portal, so that its content to be customized, including lifestyle information like entertainment and travel services. The portal provides Singaporeans with a consolidated dashboard of government services that they can access online. The government has put more than 150 e-government services on mobile platforms to make public services more accessible while on the move. In the Integrated Government 2010 plan, the government is planning for fully integrated spectrum of public services for its citizens. The government is also developing robust strategies to address the problems of cyber terrorism, identity theft, disruption of services and related threats to the integrity of systems.