Government initiated call centre training for rural South Africans

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A government move has been made in South Africa to train about  30, 000  rural citizens to work in call centres to make the country a viable destination for business process outsourcing for international companies.

As an initial step, 1 000 people will be trained on the programme and the propsal is under consideration by the labour department.  The department of communications has finalised an incentive package on ICT  to produce ten developmental call centres that government intends to locate in rural areas, with the aim of creating employment in economically-depressed areas. The National Treasury is also involved in support measures for business process outsourcing and offshoring that has the potential for massive job creation in centres designed to produce a world-class service.

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