The General Services Administration (USA) wants a better picture of what the government uses to offer services to people, which methods users prefer and how agencies can improve.
The survey will incorporate the results of a 2004 assessment, enabling agencies to gauge the impact of changes made in the past two years. This assessment is part of a mandate by USA Services, a Presidential e-Government Initiative, to provide governmentwide leadership by simplifying access to federal information and services. USA Services initiated the survey. The survey is scheduled be finished by the end of September, and will be distributed to more than 300 government entities.