IVRS-based helpline launched for electricity consumers in Karnataka

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For the first time in the India, the Karnataka Power Transmission Corporation Limited (KPTCL), along with All India Radio launched the 24-hour IVRS-based (Interactive Voice Response System) helpline called 'Prasara Jyoti' in the State.


The IVRS system would log each complaint onto a computer. The complaint gets recorded in the system's database as a voice file automatically by default.  The complaint would then be forwarded to the respective Assistant Executive Engineer via SMS for redressal. Six state departments were in talks with Prasar Bharti to set up similar IVRS systems for their consumers. The system had been tested for the last 90 days, receiving a 'very positive' response from the public. The helpline numbers to register a complaint are 080-22370711 / 22 / 33 /44.

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