e-Government service delivery of Hong Kong is about to undergo a transformation as the contract with ESDlife is to expire in January 2008.
The OGCIO is introducing a One-Stop Portal (OSP) strategy, with the first stage slated for debut in mid-2006. OSP is a unified e-Government portal aiming to consolidate information from the Government Information Centre. It is suggested that Hong Kong needs to adopt a new strategy for delivering citizen-centric e-Government services based on a service clustering approaching that is to group related e-Government services into service clusters. The OSP will be implemented in four major stages. The first stage involves making over 100 public services newly available online, including the Immigration Department, Transport Department and Inland Revenue Department. Stage two involves 30 existing ESD services progressively re-provisioned onto the OSP, with private-sector participation anticipated by 2007 and a mature public private partnership (PPP) expected in 2008.