The year 2005 has been significant for the Railways in achieving goals and targets with regard to many things including keeping a focussed approach on e-Governance and an increased revenue generation.
Reservation of tickets through Internet is available for all trains now, which are covered through computerized reservation. At present, any customer can book tickets through the Internet, provided he can make payment online. To popularize booking through Internet, the delivery of tickets has been extended to 181 cities. Payment options have been liberalized by introducing the facility of direct Debit through Internet and Prepaid Cash Cards in addition to Credit Cards. The booking hours have been extended from 4.00 a.m. to 11.30 p.m. on all weekdays and from 4.00 a.m. to 8.00 p.m. on Sunday.
In addition, facility of booking through mobile phones has been introduced along with booking of tickets through e-Ticketing where conventional ticket is dispensed with. Integrated Train Enquiry System has been launched for knowing Train Running Status, PNR Status, and availability of accommodation through Interactive Voice Recording System. National Train Enquiry System has also been established to provide updated position to the passengers. These Centres will have the capacity to handle one lakh calls a day. A Web linkage has also been provided on the Website www.trainenquiry.com.