Mumbai to a Global City

[This article was published in the October 2007 issue of the eGov Magazine (http://www.egovonline.net) ]

It is not easy to create and govern a First World global city in a Third World environment. Nor is it impossible.

Setting up Example in Business Workflow Systems : Ravindran Karupiah, Indah Water Konsortium, Malaysia

“We used Microsoft Exchange Server 2003 for its messaging system for several years, and introduced several workflow applications which were integrated with the messaging system to automate work processes and improve customer service levels. When tasks were not completed within a specified time, an escalation was triggered, sending alerts that are delivered through e-mail messages to the appropriate individuals. These workflow solutions significantly accelerated processing and approvals”, says Ravindran Karupiah, General Manager, Information Technology Department, Indah Water, in an interview with egov magazine

Dubai e-Government-Connecting Governments with citizens : REHAB LOOTAH, DIRECTOR, E-SERVICES,DUBAI GOVERNMENT

“We need to provide services built around customer needs. Many public sector enterprises concentrate their
budgets and IT around their organisational structure and become islands of knowledge that cannot be tapped, says REHAB LOOTAH, DIRECTOR, E-SERVICES,DUBAI GOVERNMENT to PRACHI SHIRUR OF EGOV MAGAZINE.

Hughes keen on e-Governance tie-up with UP in India

Hughes, a major company in satellite networking technology is holding talks with the Uttar Pradesh (UP) government in India for providing e-Governance solutions.

Hughes collaborates for e-Government solutions in Uttar Pradesh, India

Satellite networking company, Hughes, is holding talks with the Uttar Pradesh government for providing e-government solutions.