India Post is helping citizens beyond borders with the help of Twitter Seva. The Department has handled more than 32,000 tweets till now with 100 per cent resolution till date.
Citizens’ complaints regarding the International Parcel Service of the department are received and resolved via Twitter Seva.
India Post is providing the customers information on the delivery of their articles containing PAN Cards, roll numbers, medicines etc. Issues like repairs of Post Office buildings, technical issues with saving banks accounts are also sorted out quickly through this Seva.
Twitterati are even expressing their happiness on the timely delivery of products.
Sajda Khatoon tweeted “Registration No: RF105790475IN, Still I did not receive my Registered Items, Kindly Find out the issue?”. Kindly try to Deliver on this address: Shamim Akhter Ansari Laboratory Department, King Fahad Hospital, PO. BOX -204.”
After receiving her articles, she tweeted” @cpmgdelhi Now received the items, a lot of thanks for further enquiry & Delivery , with best regards Shamim from Saudi.”
Similarly Lubha Siddiqui tweeted “@ IndiaPostOffice which is an international pre paid parcel from Hong Kong, which was to be delivered to my address at Lucknow”. The article was delivered the next day and she tweeted her gratitude.
Further Kunal Agrawal appreciated India Post and Tweeted “ @IndiaPostOffice amazing speed and efficiency ! Keep up the good work! Pune to Singapore 3 working days flat!”