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The government has unveiled a ‘Twitter Seva’ initiative to better handle the issues and grievances of startups, exporters, importers and other stakeholders.

The service was launched by Union Commerce and Industry Ministry Nirmala Sitharaman in New Delhi on Friday.

In order to run this service efficiently, an institutionalised mechanism with a special Twitter cell has been created, which is manned by some select officers of the ministry.

Launching the service, Sitharaman said, “The ministry would try to respond to the queries within 48 to 72 working hours.” It will try to resolve the matters and issues related to the Department of Commerce and Department of Industrial Policy and Promotion (DIPP) and also provide answers to the queries as soon as it can.

“All officers have been sensitised to respond to the tweets within a short time frame,” she added.

In order to get proper solution from the minister/ministry, the user needs to post his query on the social networking site using a hashtag – #mociseva.

The queries related to the Directorate General of Foreign Trade (DGFT), Directorate General of supplies and Disposals, SEZs, tea, coffee, rubber, spices and the Agricultural & Processed Food Products Export Development Authority (APEDA) would be addressed by the ministry through the service.

With the help of this service, DIPP will try to resolve issues related to manufacturing policy, industrial corridors, investment promotion, Make in India, Start-up India, FDI and intellectual property rights.

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