Moreover, Delhi Metro has secured second position in ‘train cleanliness and comfort’.
“The survey was conducted as per international standards EN 13816 (an European survey system used widely to assess the performance of the public transportation systems in Europe) and was controlled directly by RTSC through an internet link on DMRC’s website www.delhimetrorail.com,” DMRC said in an official release.
The survey was conducted at the top 50 Metro stations of the network.
The third edition of in-house “Customer Satisfaction Survey” (CSS) was also conducted from August 24 to September 1, 2015, which covered 96,466 respondents. CSS included various aspects of Metro operations such as availability and accessibility, new facilities offered to customers, information, quality of service, customer services, etc.
The areas in which commuters expressed the need for improvement were pavements, lighting, cleanliness/orderliness and encroachment outside station premises.
“DMRC will take up these issues with the civic authorities,” DMRC added.
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